A little earlier today the Helpdesk system was flooded by a couple of thousand or so tickets in a very short period. Hopefully this has been contained. A large number of e-mail addresses had to be blocked to stop the number of fake tickets escalating - hopefully only fake addresses used by the attackers were blocked, but it's possible a few genuine tickets could have got caught up. If you've raised a support ticket during Sunday, or responded to an existing ticket, and suspect that support may not have seen you message - please message Max or Jonathan via the forum. Your support portal account can be checked, and if it has been marked for spam, that can be corrected.