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Automated attack on Support

Discussion in 'General Discussion' started by DavidJ, Feb 10, 2019 at 11:34 AM.

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  1. DavidJ

    DavidJ Alibre Super User

    A little earlier today the Helpdesk system was flooded by a couple of thousand or so tickets in a very short period. Hopefully this has been contained.

    A large number of e-mail addresses had to be blocked to stop the number of fake tickets escalating - hopefully only fake addresses used by the attackers were blocked, but it's possible a few genuine tickets could have got caught up. If you've raised a support ticket during Sunday, or responded to an existing ticket, and suspect that support may not have seen you message - please message Max or Jonathan via the forum. Your support portal account can be checked, and if it has been marked for spam, that can be corrected.
     
  2. DavidJ

    DavidJ Alibre Super User

    After an even larger attack, a Captcha verification has been enabled on the support portal - I know they are a pain for genuine users...
     
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