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3d Pdf publishing problems

Discussion in 'General Discussion' started by Swaroop, May 19, 2020.

  1. Swaroop

    Swaroop New Member


    I have been trying to publish 3d pdf of an assembly with no luck. the error message reads "An internal exception occurred during publishing". We recently updated our software to v21 and we never had this problem with the older version. Anyone else having similar problems or a fix for this issue?

    Swaroop 3d pdf.JPG
  2. domcm

    domcm Senior Member


    Have you tried checking the "Use Legacy Display" box? You will need to restart Alibre for it to take effect.

  3. Swaroop

    Swaroop New Member


    Thank you, I tried it and I still keep getting the same error. But I found a workaround, I exported the assembly as a step file and opened the step file with Alibre and I was able to publish the 3d pdf from the step file. The colors in the pdf are all messed up, all my parts with special colors are set back to default but its better than not having a pdf.

  4. Ralf

    Ralf Alibre Super User

    Hi Swaroop,

    Was this originally an imported file with subassemblies?
    If yes, please check if there are actual 3D Parts in all Sub-assemblies. (Design Explorer)
    If there are Sub-assemblies without 3D Parts, delete the "empty" subassembly.
    F5 and save again, now try to create the 3D PDF again.

    Sometimes there are also single corrupt faces/surfaces that cannot be output as 3D Parts/3D PDF Parts

    It would also be helpful to send the Alibre file as a package file to the support team.
    Last edited: May 20, 2020 at 6:41 AM
  5. Swaroop

    Swaroop New Member

    Hi Ralf,

    No, the assembly was built from scratch and none of the sub-assemblies have any empty parts. I can generate pdfs from the individual parts and sub-assemblies but not the main assembly.

  6. Ralf

    Ralf Alibre Super User

    I recommend sending the main assembly to support as Alibre PKG file.

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